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We are pleased to inform you about the shipping policy and return process for our products. We strive to make our procedures clear and transparent, so that each of our customers can feel confident and comfortable when shopping in our store.


  1. Ready-made products with uploaded digital information:
    The finished product, which is not personalized but contains digital information uploaded, is shipped within 24 hours of placing and confirming the order. We strive to ensure quick execution of orders so that our products reach you as quickly as possible.

  2. Personalized Products:
    For products requiring full personalization, the order completion time is from 3 to 5 business days. Each such product is prepared with the greatest care and dedication, which requires additional time to meet the individual expectations of our customers.


​In accordance with applicable law, the consumer has the right to withdraw from the purchase contract within 14 business days from the date of receipt of the product, provided that the product is not personalized. In order for the return process to be completed, the product must be returned in unchanged condition, without signs of use, such as scratches or scuffs.

Return Procedure:

  1. Non-personalized products:
    We accept returns of non-personalized products, provided they are returned unchanged and show no signs of use. The customer is obliged to inform us about his/her intention to make a return within the specified period and to return the product at his/her own expense.

  2. Personalized Products:
    Due to the unique nature of personalized products, they are not returnable. Each such product is made to order, which makes it impossible to return it.


Please read the returns instructions carefully and ensure that the product is returned in proper condition. Any cases of non-compliance with the above conditions will be considered individually, always respecting consumer rights, but also taking into account the nature of our products.

If you have any questions or concerns regarding the shipping or returns procedure, please contact our customer service department. Our team is at your disposal and will be happy to answer any questions to make the purchasing process in our store as comfortable and satisfying as possible for you.

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